PATIENT
Retention

PATIENT
Retention

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Our average user rectivated

48 dormant patients

Our average user reactivated 51 dormant patients

which generate £2,943.36 ROI last month

which generated £3456 ROI last month

Find Your Lost Patients

Practice Autopilot Reactivate Patients

Your Cliniko database is full of patients who know, like and trust you. However, 3/4 of the patients in your database have no upcoming appointment.

Autopilot™ automatically splits your Cliniko database into Active patients (those with an upcoming appointment) and Dormant patients (those without). With your patients filtered, Autopilot™ actively gets to work re-engaging the dormant ones.

The result:

  • Greater ROI without additional marketing spend.

  • Patients returning back to their treatment plans.

  • No more costly gaps in your diary.

Bring Patients Back Automatically

As standard, Cliniko has a manual recall system - Autopilot™ automates it!

Using simple codes added to the patient's profile in Cliniko, practitioners can trigger automated recalls, so patients are reminded to re-book at exactly the right time - the result:

  • No more manual recalls saving you hours each month.

  • Patients can be recalled when the practitioner wants them back - whether that's 2 weeks or 2 years.

  • Patients who re-book and subsequently cancel are prompted to re-book to keep them on their treatment plan.

  • Adapt the recall duration at anytime or discharge the patient of required.

Practice Autopilot Recall Patients

Bring Your Database Back to Life

Practice Autopilot Recall Patients

Set it once and let it run on Autopilot™

Reactivation workflow are pre-set so you can add a simple code to Cliniko and it will trigger workflow in Autopilot™ that:

  • Sends fully customisable recall emails and SMS – written in your practice's voice, at the timing you set.

  • Lets patients re-book with one click – every message includes a booking link straight into your Cliniko diary.

  • Keeps following up automatically – gentle reminders continue until the patient books, then the workflow stops on its own.

  • Tracks every reactivation – so you can see exactly which dormant patients have come back through the door.

Never Lose Track of a Treatment Plan

Treatment workflows are fully customisable to the needs of any practice.

One of our most popular features is sending specific treatment plan workflows based on what the patient is being treated for, or what you recommend for the. With Autopilot™ you can:

  • Create treatment-specific workflows – patients receive follow-ups tailored to their treatment, whether that's nail surgery aftercare or an MSK rehab plan.

  • Recommend a review, an orthotic check, or to book in for a diabetic check so your patient stays on their treatment plan.

The possibilities are endless - If you can think it, you can create it with Autopilot™.

Practice Autopilot Treatment Plan

LiCENCE FEE

The Software Pays For Itself

PIlot PLAN

£97/m

SINGLE PRACTITIONER

INCLUDED in this plan

  • One Practitioner

  • Cliniko Connect*

  • All Features

  • Daily Reports

  • Expert Set-Up

  • Helpdesk

  • Desktop App

  • Mobile App

No contracts - cancel anytime

*Cliniko Connect limited to one account

COPIlot PLAN

£147/m

MULTI PRACTITIONERS

INCLUDED in this plan

  • Multiple Practitioners

  • Cliniko Connect*

  • All Features

  • Daily Reports

  • Expert Set-Up

  • Helpdesk

  • Desktop App

  • Mobile App

No contracts - cancel anytime

*Cliniko Connect limited to one account

Frequently Asked Questions

How does Autopilot™ know which of my patients are dormant?

Autopilot™ connects directly to your Cliniko account and automatically splits your database into Active patients, who have an upcoming appointment booked, and Dormant patients, who don't. The filter updates continuously as appointments are booked and completed, so your patient lists are always accurate without any manual sorting

How do Cliniko recalls work?

During an appointment, you simply add a recall code to the patient's profile in Cliniko. Autopilot™ picks up the code and sends automated recall messages at the interval you've set, so patients are reminded to re-book at the right point in their treatment plan without anyone at the practice having to chase them.

Can I change what the recall emails and SMS messages say?

Yes. Every reactivation workflow is fully customisable, so you can edit the message, timing, and tone to suit your practice, or use our proven templates. Every message includes a booking link, so patients can re-book with a single click.

What are treatment workflows, and how are they different from recalls?

Recalls remind patients to re-book at set intervals. Treatment workflows go further, sending follow-up messages tailored to what the patient is being treated for, or what you've recommended, such as aftercare advice or a review appointment. They're fully customisable, so your patient communication matches how your practice actually works.

Will this work alongside my existing Cliniko setup?

Yes. Autopilot™ works directly with your existing Cliniko account, using your patient records and appointment data as they are. There's no double entry and nothing to migrate, and you keep working in Cliniko exactly as you do now.

Which plan do I need, and how does the free trial work?

The Pilot plan at £97/m is for solo practitioners, and the Copilot plan at £147/m covers multiple practitioners. Both include Cliniko Connect, all features, daily reports, expert set-up, help desk support, and the desktop and mobile apps. Every plan starts with a 30 day free trial, with no contracts, so you can cancel any time.

Further Questions?

If you have more questions or need further assistance, don't hesitate to reach out - you can CONTACT US HERE.

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